Live demo
Free trial

How Can We Help?

Resource for planning your data protection and lifecycle management strategy with blogs, webinars and FAQs

Explore FAQs from the categories below

Overcome key data protection and management challenges.

Evaluating Vaultastic involves a few straightforward steps to help you determine its fit for your organization’s requirements:

  • Contact the Vaultastic Team: Start by signing up for a free trial to express your interest in an evaluation.
  • Set Up the Evaluation Environment: The Vaultastic team will help you configure an evaluation account tailored to your use case.
  • Test Core Features: Explore key features, such as archiving, data retrieval, and compliance tools, to assess how Vaultastic addresses your challenges.
  • Upload Sample Data: If needed, upload sample or legacy data to simulate real-world use cases.
  • Seek Guidance: Utilize resources like tutorials, documentation, and direct support from the Vaultastic team to make the evaluation seamless. Provide details about your organization, such as the number of users, data volume, data sources, data types and primary objectives (e.g., compliance, business continuity, e-discovery).
  • Review and Decide: At the end of the trial, review the outcomes and discuss next steps with the Vaultastic team to transition to a full deployment.

This structured approach ensures a focused and productive evaluation experience.

Yes, Vaultastic ensures that any updates or changes to its SLA are communicated to customers well in advance. Customers are provided with detailed explanations of the changes, including how they may impact service levels, responsibilities, or performance guarantees. The updates are designed to enhance service quality and are implemented only after informing customers and, where applicable, mutual agreement (in case of addendums that we may have signed). This ensures a seamless transition and continued alignment with customer expectations.

Vaultastic uses sophisticated monitoring tools and dashboards to track SLA performance in real time. Key metrics such as uptime, response times, and data access latency are continuously measured and logged. Customers receive regular reports summarizing SLA performance, ensuring transparency and accountability. In addition, Vaultastic’s support team is available to provide detailed insights into performance metrics upon request, reinforcing its commitment to operational excellence.

Vaultastic’s SLA clearly defines the policies surrounding scheduled maintenance to minimize the impact on service availability. Customers are notified well in advance about scheduled maintenance activities, including the timing, duration, and potential service impacts. Maintenance windows are carefully planned during off-peak hours to avoid disrupting business operations. During these periods, Vaultastic ensures that data integrity and security are maintained, with critical services restored as quickly as possible.

Yes, Vaultastic’s SLA includes provisions for penalties or compensations in case of downtime or service interruptions beyond the agreed thresholds. These may take the form of service credits or other mutually agreed remedies to offset the impact on customers. The specifics of compensations are outlined in the SLA and are designed to reflect Vaultastic’s commitment to ensuring consistent and reliable service delivery.

Vaultastic takes its SLA commitments very seriously and has mechanisms in place to address any lapses. In the unlikely event of failing to meet SLA commitments, Vaultastic follows a structured process to resolve the issue, identify root causes, and implement corrective actions. Customers are kept informed throughout the resolution process. The SLA includes provisions to address accountability, ensuring that Vaultastic takes ownership of performance lapses and works diligently to prevent recurrence.

Our SLA is a comprehensive, standard document that applies to all our customers. 

Vaultastic recognizes that in certain rare cases, large organizations may have unique requirements and offers the flexibility to tailor SLA terms with an addendum, that is mutually discussed.

The Vaultastic team works closely with customers to understand their needs and create an addendum that builds on the original SLA and includes additional clauses mutually agreed. 

 

Yes, Vaultastic’s SLA includes the product specification that incorporates robust data security and compliance provisions, ensuring adherence to global standards like GDPR, and DPDPA, as well as industry-specific regulations from entities like RBI, SEBI, and IRDAI. 

The SLA guarantees end-to-end encryption, role-based access control, and adherence to data residency requirements. Regular security audits, vulnerability assessments, and compliance certifications underscore Vaultastic’s commitment to safeguarding your data and meeting regulatory expectations.

Vaultastic provides prioritized support response times based on the severity of the issue, as defined in its SLA. For critical issues impacting service availability or data access, Vaultastic’s team guarantees a response time within 1 hour and works to resolve the issue as quickly as possible. Less critical issues receive responses within defined timeframes ranging from 4 to 24 hours, ensuring comprehensive and timely assistance for all concerns.

Vaultastic offers industry-leading data availability and durability through its multi-geographic replication and 11 9’s durability guarantee. All archived data is stored across multiple geographically distributed AWS data centers, ensuring no single point of failure. The platform uses advanced storage systems with error detection and correction capabilities to preserve data integrity. Real-time backups, disaster recovery setups, and continuous monitoring ensure your data remains accessible and intact under all circumstances.

Vaultastic guarantees 99.9% uptime in its Service Level Agreement (SLA), ensuring consistent access to your archived data. This high availability is achieved through a robust cloud-native infrastructure hosted on the highly reliable AWS platform. Vaultastic’s architecture incorporates redundancies, real-time data replication, and load balancing to minimize disruptions and maintain service continuity. Regular system monitoring and proactive maintenance further enhance reliability, ensuring your business operations remain unaffected.

Yes, Vaultastic has received positive feedback from customers across industries who have successfully transformed their data management processes. Testimonials from organizations highlight the platform’s ease of use, robust compliance features, and significant cost savings.

For example, one customer shared how Vaultastic helped them reduce the complexity of handling regulatory audits, while another emphasized the seamless migration of legacy data into the Vaultastic archive. These testimonials reflect Vaultastic’s ability to meet diverse business needs while ensuring data security, compliance, and accessibility.

Learn more here.

Most Common FAQs

Yes, archiving helps free up storage on your primary devices, apps, and systems by creating a copy of your data in a separate storage location. Once archiving is enabled, you can safely remove or reduce the data stored in your primary systems, optimizing their performance. 

While solutions like Vaultastic are designed with storage optimization methods, the archived data still consumes storage space—albeit in a more cost-efficient manner. As a result, while you reclaim valuable space on your primary storage, you do utilize optimized storage on the archival platform. 

Despite this, archiving remains a crucial component of any effective data management strategy, helping mitigate data-related risks and enhancing productivity through better data organization and security.

Even with seemingly sufficient storage in basic Google Workspace or Microsoft 365 plans, your organization remains at significant risk due to the lack of built-in data protection features. In these plans, users typically have full control over their mailboxes and drives, including the ability to delete or move emails and files. This leaves you uncertain whether all sent and received emails and user-created files are still intact or accessible, which can be critical during audits or compliance reviews. 

Nearly 70% of small businesses close within one year of experiencing a significant data loss

The inability to retrieve essential information when required could expose your organization to serious legal or regulatory penalties. Additionally, risks like intellectual property theft or accidental/intentional data loss could result in financial and operational setbacks.

As a best practice in data management, maintaining an independent, immutable archive (copy) of your information helps safeguard your organization. By ensuring that all information is securely stored and tamper-proof, you reduce the risk of data loss and improve your ability to respond to audits or legal requests, ensuring business continuity and legal compliance.

Yes, Vaultastic is highly compatible with a wide range of popular workplace productivity suites, including both cloud and on-premise solutions. It seamlessly integrates with platforms such as Microsoft 365, Google Workspace, MS Exchange, Zimbra, and more. This ensures that your organization can easily adopt Vaultastic without the need for major changes to your existing environment, providing a smooth transition to secure, scalable enterprise information archiving.

Even if your company isn’t bound by industry regulations, archiving your digital data is highly beneficial.

In today’s digital age, businesses of all sizes rely on a variety of digital tools for communication and collaboration. This includes emails, files, chat conversations, and data from various SaaS tools. While industry regulations may not mandate archiving, it’s crucial to have a robust data management strategy in place.

Here’s why archiving is important, even for unregulated industries:

  • Data Loss Prevention: Accidental deletion, hardware failures, or cyberattacks can lead to significant data loss. A centralized archive acts as a safety net, ensuring your critical data is protected and recoverable.
  • Legal and Compliance: Even if you’re not subject to strict industry regulations, you may still face legal and compliance obligations, such as responding to litigation or government inquiries. A well-organized archive can help you quickly locate and produce relevant information.
  • Business Continuity: In the event of a disaster or disruption, a reliable archive can help you restore business operations and maintain continuity.
  • Risk Mitigation: By archiving your data, you can reduce the risk of data breaches, unauthorized access, and insider threats.
  • Enhanced Search and Discovery: A centralized archive enables efficient search and discovery of information across various data types, streamlining internal investigations and external audits.

Vaultastic’s comprehensive archiving solution can help you protect and preserve your valuable digital assets, regardless of industry or regulatory requirements. By archiving emails, files, chat conversations, and data from SaaS tools, you can ensure that your critical information is always accessible, searchable, and secure.

The healthcare industry faces a growing number of email-borne threats that put sensitive data at risk. Emails often serve as entry points for ransomware, phishing attacks, malware, viruses, and other malicious payloads targeting healthcare providers. 

The rise of distributed working environments has further complicated efforts to protect data, making it easier for hackers to exploit vulnerabilities. These threats not only jeopardize the confidentiality and integrity of patient information but also expose healthcare organizations to regulatory non-compliance, financial loss, and reputational damage.

Archiving plays a crucial role in preserving and securely storing historical data, documents, or records that are no longer actively used but must be retained for legal, regulatory, or business purposes. By moving static data to a dedicated archive, organizations can free up valuable space in their primary storage systems, optimizing performance and ensuring active systems run more efficiently.

Archiving helps maintain the integrity and accessibility of important information, making it readily available for audits, legal inquiries, or historical reference when needed. It also improves data management and organization by keeping less frequently accessed information separate from day-to-day operations, reducing clutter and simplifying retrieval.

In addition to improving performance, archiving reduces the risk of data loss by providing a secure, tamper-proof environment for long-term retention. This extra layer of protection ensures critical information is safeguarded against unauthorized access, accidental deletion, or security breaches. By streamlining data management processes and enhancing system performance, archiving supports a more efficient and resilient approach to information handling.

Search Anything...