Vaultastic takes its SLA commitments very seriously and has mechanisms in place to address any lapses. In the unlikely event of failing to meet SLA commitments, Vaultastic follows a structured process to resolve the issue, identify root causes, and implement corrective actions. Customers are kept informed throughout the resolution process. The SLA includes provisions to address accountability, ensuring that Vaultastic takes ownership of performance lapses and works diligently to prevent recurrence.
